体育在线365

 

INCREASE AGILITY AND EFFICIENCY vIA INTELLIGENT AUTOMATION

Create a superior customer experience combined with improved operations

体育在线365Today we’re at the tipping point of an unprecedented change on the convergence of technologies. The rollout and promise of 5G is a major transformation that will impact and benefit every industry.

Robust networks and continuity of service have always been vital and are even more critical today. The blurring of connections between wireless, wirelines, cable, broadband, satellite, and over-the-top services is only beginning. Now, more than ever, telecom companies need to find ways to converge systems, organize data, and personalize the user experience — all without significant disruption or cost to the business.

Robotic Processes Automation (RPA) with Artificial Intelligence (AI) provides an intelligent automation platform giving telecom companies the flexibility and agility necessary to rise to the challenge. Intelligent automation helps connect disparate business systems, organize data, especially unstructured data, and transfer data from legacy systems typically invisible to business systems while helping streamline data-driven customer experiences. Automation Anywhere enables telecom companies to leverage a digital workforce that frees up their teams for customer-facing opportunities while keeping costs down on operations.

Provisioning

New services
Provisioning

体育在线365Use Intelligent Automation to streamline customer account management including simplifying provisioning of new lines and services.

convergence

data convergence
IN THE NOC

Intelligent Automation is the key to automating data and aggregating multiple data sets in the Network Operations Center—vital to the mission critical operations.

Automated ticketing solutions, alert management and remote diagnostics are a few examples where Intelligent Automation can play a role

experience

Upgrade contact
center experiences

Leverage a digital workforce to provide valuable data insights for customer support staff. Minimizing customer wait time, support staff maintains the agility to handle customer needs quickly and improving the experience.

Spring

SPRINT AUTOMATES 50
BUSINESS PROCESSES IN
JUST SIX MONTHS

About

体育在线365Sprint Corporation is a major telecommunications company based in Overland Park, Kansas. The fourth-largest mobile network operator in the United States offers a wide variety of wireless and wireline services to 53.9 million consumers and businesses and has an annual revenue of $33.6 billion.

Solution

体育在线365Sprint chose Automation Anywhere for its user-friendly interface, high functionality with unattended bots, and experience with a wide range of industries across the world. Sprint’s companywide Automation Anywhere RPA program kicked off late in 2018, with the target to automate 50 use cases as quickly as possible—an unprecedented scope and timeline. They were able to achieve this goal in just six months.

The Future

More than 50 additional use cases are in the development pipeline, and as the company’s understanding of how to best succeed improves, ideation is accelerating.

20,000

Hours Saved

50+

Automations Developed

50+

Additional use cases in pipeline

Drive Connectivity & Performance with
Automation Anywhere's Intelligent Automation Platform

体育在线365AI combined with the power of Intelligent Automation in the cloud, drives telecom to new levels. Manage and increase ARPU, evolving technology developments, convergence and 5G rollout and business growth with the help of a digital workforce.

performance

Increase Operational Performance

With a digital workforce in play managing potential network issues, telecom leaders can set their sights on operational improvement. This takes organizations from reactive to proactive.

Intelligent automation is a vital part of the digital response to prevent compromise of the network and ensure continuity of service, especially in the face of a crisis.

performance

Intelligent reporting and data aggregation

体育在线365Disparate systems and siloed data place a strain on delivering top-tier service while simultaneously staggering growth and innovation. By leveraging bots that are created to track and report company information to a designated location, companies have access to all of their aggregated data within one common view.

performance

Error-reduction in Back-office Tasks

体育在线365Routine data entry erodes team morale and is subject to human error. With RPA, telecom companies work with error-free information to make strategic and agile decisions to positively impact the business.

HOW IS RPA+AI TRANSFORMING TELECOMMUNICATIONS?

What do 5G, AI, IoT and Targeted Content have in common? Together they represent a revolution for the telecom industry, at the same time as average revenue per user is declining. But there is light at the end of the tunnel; most telecom providers point to emerging technologies and digital transformation as the keys to the future.

In this special report, Transforming Telecommunications with Intelligent Automation, Automation Anywhere shares:

  • 体育在线365How intelligent automation can support telecommunications companies’ digital transformation

  • Four key areas where RPA and AI are already making an impact within telecom organizations

  • Telecommunications use cases for RPA and AI with the business, and the results and ROI you can expect

体育在线365Download this eBook to see how intelligent automation works in the telecommunications environment and discover ways to apply RPA and AI to keep pace with the rapid evolution of the industry.

 

CONTINUE YOUR JOURNEY

体育在线365FROM THE BLOG

5 Ways Intelligent
Automation Can Assist
Telecom with 5G

FROM THE BLOG

How Artificial
Intelligence Is Changing
Telecommunications

FROM THE BLOG

Telecom,
Technology Convergence,
and Connected Everything

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